ChemBioDraw Support

ChemDraw Reactivation

SAS Chemistry has renewed our license for ChemDraw products for another year.  This extends the license until November 2022.  If you obtained a license prior to September 2021, you will need to reactivate your license. Follow the instructions here to reactivate your license.

About the License

SAS Chemistry has an annual Site License for PerkinElmer’s ChemOffice Professional for Windows and ChemDraw Professional for Mac. If you have not taken advantage of this resource yet, please follow the instructions below to request a license.

The license is for both the Windows and Mac versions of the Software. Please note that the Mac version does not contain some features that the Windows version has (most notably, Chem3D). Details about this software can be found here, and quickstart instructions can be found here.

Only valid faculty, staff, and students of Penn Arts & Sciences Chemistry are eligible for the license. Eligibility will be based on inclusion in the SAS Chemistry Department Directory and the UPenn online Directory. Please be sure you are included in one of these directories to gain access to the c quickly.

Requesting a License for versions 17 and newer

  1. Go to Penn Chemistry’s Site License page here. Note that this page looks different than previous versions of ChemDraw as the software now uses a different licensing method.
  2. Complete all the details on the form, including your SAS email address (username@sas.upenn.edu) and click on the Register button. If you do not have an SAS email address, see workaround here.
  3. Log into your account on the PerkinElmer site. The Login ID is usually your SAS email account address.
  4. Under Product Information, you will see a Latest Version tab. Click on the ChemOffice Professional link. You will see a list of available downloadable items. Click on either ChemDraw Professional (the Mac version) or ChemOffice Professional (the Windows version) to download the software installer for your operating system and save it to your computer.
  5. You will need an activation code to enable all of the features in the software. You can obtain this by clicking on Order History on the left pane and clicking on the Site License link under the Order Number section on the right. The activation code that you will need is in the last column.

Installation Issues

For help with installing, click here.

Cambridgesoft User Account

Users can manage their Cambridgesoft user account by logging in here. All account-related issues can be directed to PerkinElmer Informatics Support.


If you need version 16

Note: There have been reports of users using updated license codes with version 16 and seeing a deprecated version with missing features. Please see the instructions below for versions 17 and 18 (we recommend version 18) to upgrade to the latest version that should have the features you are looking for.

  1. Go to Penn Chemistry’s Site License page here.
  2. Enter your SAS email address (username@sas.upenn.edu) and click on the Submit button. If you do not have an SAS email address, see workaround here.
  3. If you do not have a Cambridgesoft account set up yet, create an account using your SAS email as the account name. If you have an existing account, log in using your SAS email as the account name.
  4. Download the software installer for your operating system (Mac or Windows) and save it to your computer.
  5. Wait about 15 minutes for your unique serial numbers to be generated.  The install information should be emailed to the email address you provided.  If not, or if you are a non-sas student, continue on with these instructions.
  6. Log into your Cambridgesoft account on the Cambridgesoft site. The account name is usually your SAS email account address.
  7. Click on the “My Downloads” link under the Services heading on the right.
  8. Your serial numbers for both Windows and Mac should appear in the list. Look for version 16 and use these codes for installation and registration.
  9. Run the installer you downloaded and follow the instructions to install using the serial numbers provided to you.
  10. When you start installing your CambridgeSoft software, you will be asked to activate it. Click here for instructions.

If you have further questions, please email help@chem.upenn.edu or contact one of the computing facility staff.