Getting Started with Forticlient VPN in SAS

A Forticlient VPN connection is necessary to gain off-campus / wifi access to the Shared Drives, Filemaker Pro servers and some other services. Note that you do not need to use Forticlient VPN if you are using wired on-campus computers.



Request VPN access by filling out this form:

  • If you’re in the Kelly Writers House or Creative / Critical Writing, use the following information when asked:
    • Local Support Provider (LSP) Name: Chris Martin
    • LSP Support Team: CPCW

You will hear back within a couple of days with instructions on how to install and configure Forticlient.

  • Note that PennKey Two-Step Verification using Duo Mobile push notifications (preferred) or Voice/Text notifications is required for FortiClient VPN access. To check on your Two-Step Verification setup please click here:
  • If you think you’ve forgotten your Forticlient password, make sure to try your Pennkey / O365 passwords — the passwords for these accounts match. If you still need to reset your password, resetting your Pennkey password will also reset your Forticlient VPN password (and your O365 password). Go here to do so:
  • If you haven’t yet installed or need to reinstall Forticlient, you can download the installer and instructions from here:

Do you also need to get setup with a Shared Drive / FMP account? Click here for more information.

Configure Pulse for VPN Access to SAS Resources

Pulse is no longer supported by SAS Computing. Click here for information about Forticlient.


The following services require a Pulse connection as a prerequisite for remote access (including off-campus and any laptop access):

  • Shared drives
  • Filemaker Pro
  • Drupal Test Servers

Steps to configure Pulse for Mac

1.) Download the Pulse installer from here:

2.) Install Pulse.

3.) If you do not see Pulse on your screen, go to your Applications folder and open “Pulse Secure”. Otherwise, skip to Step 4.

4.)  Click the + sign in the bottom left corner.


5.) Enter the following into the fields and click “Add”:


6.) Click “Connect”


7.) You will be prompted for your Windows AD user name and password (this is the same account used to access the shared drive and Filemaker Pro). Enter them here and click “Connect”.


8.) You will see a green check mark once connected.


9.) Your connection will disconnect each night. In the future, you will be able to “Connect” by clicking the Pulse Secure logo in the top menu bar:


10.) You will now be able to access shared drives, Filemaker Pro and Drupal test servers.

How to Set Windows AD Password & Connect To Shared Drive

1. Set New Password

The temporary one-time password for your new account will be in the following form:


where the 12345678 is the middle 8 digits of your Penn ID number.

  1. Open your browser to:
  2. Log in with your user name (your user name is the same as your pennkey) and the temporary password mentioned above.
  3. You will be asked to change your password. Note: Your password cannot match your Pennkey. It must be 8 to 15 characters and include a letter, number and special character.

2. How To Connect to the Shared Drive

Note: You must be on a wired campus computer to connect to the shared drive.

Click on the desktop of your Mac computer (Finder) and click on the top menu bar: Go -> Connect To Server

To connect to the CPCW shared drive, enter:

To connect to the KWH shared drive, enter:

Use your Windows AD account credentials (the account above in Step 1) to log in.