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Focus Groups: Tips and Lessons Learned

When the Philadelphia Water Department came to us to find out how they could roll out their new EBilling (online payment) system in the smoothest way possible, we knew that simply surveying customers wouldn’t give us enough details about the… Continue Reading →

By the Bottle: Who is Drinking Bottled Water in Philly (and Why Does it Matter)?

What’s the Problem? Bottled Water: $1.22/gallon. Tap Water: $.004/gallon. The price of bottled water is more than 300% higher than tap water.  Plastic water bottles are more expensive and create more plastic waste than drinking tap water. So why are… Continue Reading →

Meet ImpactED’s New Assistant Director of Evaluation!

ImpactED is excited to announce that our team continues to grow! We’re happy to introduce our newest team member, Assistant Director of Evaluation, Alyssa Matteucci. Alyssa will provide crucial implementation and management support for ImpactED’s learning and evaluation efforts, and… Continue Reading →

Meet ImpactED’s New Program Coordinator!

ImpactED is thrilled to introduce our newest team member, Program Coordinator Jocelyn Hastings (pictured at left). In this role, Jocelyn will provide crucial support for ImpactED’s evaluation and development efforts, helping with the design and execution of our training programs… Continue Reading →

Performance Indicators: Tips & Lessons Learned

“People operate off of beliefs and biases. To the extent you can eliminate both and replace them with data, you gain a clear advantage.” ―Michael Lewis, Author, Moneyball: The Art of Winning an Unfair Game When it comes to tracking… Continue Reading →

Logic Models: Tips & Lessons Learned

The great Yogi Berra once said: “If you don’t know where you’re going, how are you going to know when you get there?” A logic model is a tool that helps public and nonprofit organizations clarify their destination in terms… Continue Reading →

ImpactED Fellows Complete First Semester of Work

In 2017, ImpactED established new headquarters within the Fels Institute of Government. As part of our partnership with Fels, we launched the ImpactED Fellowship, which enables Master of Public Administration (MPA) candidates to gain evaluation and development experience by supporting… Continue Reading →

Happy Holidays & Reflecting on 2017

As 2018 approaches, ImpactED would like to wish our partners, clients, and friends a joyful holiday season and a happy new year. Thank you for being a part of our community. We also invite you to read our annual report,… Continue Reading →

ImpactED Wins Research Grant in Support of Philadelphia Water Department Partnership

Serving 2.5 million people, the Philadelphia Water Department (PWD) is committed to community-responsive services and continuous improvement. Since 2016, ImpactED leadership has served as PWD’s evaluation partner, supporting the department’s efforts to build consumer satisfaction and foster public support for… Continue Reading →

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