Using Zoom with WCOnline at Penn Critical Writing Center

We have recently enabled a Zoom integration for online tutoring sessions conducted through the Critical Writing Center’s WCOnline tutoring scheduler.

Zoom will automatically be utilized for WCOnline appointments, under the following conditions; The tutor hosting the meeting on the schedule must be:

  1. signed up for a Penn Zoom account
  2. signed up for WCOnline using (e.g. no You can click here to change the email address you are using for WCOnline, if need be.

If the tutor is not signed up for Zoom or uses any other email address,  the built-in WCOnline meeting tool will automatically be used instead.

Others (non-tutors) joining the meeting do not need either of the above — they can join the meeting with or without a zoom account and can use WCOnline with any email address.

Tutors with meetings on the WCOnline calendar that will take place on Zoom will see an automatically generated unique Zoom link in the appointment’s details + will see the Zoom meeting scheduled in their Penn Zoom account calendar. There is a chance this could function slightly differently if the tutor has configured their Zoom account to schedule appointments differently.

How to Forward Email Headers in O365

Email headers are used to evaluate an email’s deliverability, including the route it took to arrive in your account and, sometimes, spam ratings. If you need to send headers from an email you received, this is one way to do it if you have an O365 account.

  1. Log into O365 Web Mail: (make sure you use as your username.)
  2. Locate the email message in your O365 webmail and open it.
  3. Click the 3 dots in the top right corner and select View->View Message Details.
  4. When that window pops up, copy the message detail text and paste it wherever you’d like to share it.


Zoom Webinar / Large Meeting options for SAS

Contact your LSP if you need Webinar or Large Meeting options (500/1000 participants) for your Penn Zoom account.

Note that the options available to individual users / the general public through the Zoom website cannot be applied to Penn-licensed Zoom accounts. That is, you cannot purchase a month / subscription for webinar or large meeting capacities on Zoom’s websites and apply it to a Penn Zoom account.

For department/users in the School of Arts and Sciences, 1-day and annual licenses are available at a charge.


Some more info is here:

Getting Started with PowerTerm for Mac for SRS Access (The new DataComet Secure)


The new text-based network access client solution for Mac computers running 10.15+ is called PowerTerm. This emulator software is used to access some systems, such as SRS.

More information and the download link can be found here:

To get started:

  1. Download the installer from the URL above.
  2. Open the PowerTerm zip file, which will reveal a folder with two files — an App installer and a Session installer file.
  3. Start by opening the App install file. In order to open the file, you will have to right click (or Control + Click) on the file and select “Open”.
  4. You’ll receive a notice that the file is from an unidentified developer. This is fine. Click ok.
  5. Your computer will have to restart once the installer completes. Restart.
  6. When your computer is back up and running, you will need to also run the Session installer file to configure the SRS settings. Find the file and right click (or control + click) on the file and select Open. (Note: If you receive a message that the installer cannot be run on your operating system, you will have to manually drop the session file into the right spot on your computer — click this link for more information on this process.) Once again, it’s okay that it is from an unidentified developer. Run the installer.
  7. PowerTerm will now be in your Applications folder and there will be a shortcut to SRS access.


Uninstalling PowerTerm

To uninstall Powerterm, drag the PowerTerm folder from your applications folder to the Trash. Also, drag the Powerterm folder in /User/username here/PowerTermConfigFolder to the Trash. Then, empty the trash.

Filemaker Pro 17 Configuration Guide

Use these instructions to configure Filemaker Pro 17 to connect to the School of Arts and Sciences (SAS) Filemaker server. Note, that if you are working from a wifi connection and/or off-campus, you will first have to connect your Forticlient VPN client.

1 Upon opening, Filemaker Pro, click File->Hosts->Show Hosts…

2.) Click “Add App” and “From Hosts”


3.) Click the + sign to add a new favorite host


4.) For host’s internet address, enter:

For Favorite Host’s Name, enter: KWH Filemaker Pro

Click save.


4.) Find KWH19 from the list of available FMP databases. Double click on it.


5.) You will be prompted for your KWH AD account. Your username will match your pennkey though the password may be different (depending on what you set for your AD account password.)


6.) You will now have access to the KWH database. For future connections, you will now by able to connect quickly to the KWH19 database by clicking on it in “My Apps” (File->Hosts) or by selecting File->Recent.

Getting Started with Forticlient VPN in SAS

A Forticlient VPN connection is necessary to gain off-campus / wifi access to the Shared Drives, Filemaker Pro servers and some other services. Note that you do not need to use Forticlient VPN if you are using wired on-campus computers.



Request VPN access by filling out this form:

  • If you’re in the Kelly Writers House or Creative / Critical Writing, use the following information when asked:
    • Local Support Provider (LSP) Name: Chris Martin
    • LSP Support Team: CPCW

You will hear back within a couple of days with instructions on how to install and configure Forticlient.

  • Note that PennKey Two-Step Verification using Duo Mobile push notifications (preferred) or Voice/Text notifications is required for FortiClient VPN access. To check on your Two-Step Verification setup please click here:
  • If you think you’ve forgotten your Forticlient password, make sure to try your Pennkey / O365 passwords — the passwords for these accounts match. If you still need to reset your password, resetting your Pennkey password will also reset your Forticlient VPN password (and your O365 password). Go here to do so:
  • If you haven’t yet installed or need to reinstall Forticlient, you can download the installer and instructions from here:

Do you also need to get setup with a Shared Drive / FMP account? Click here for more information.

How to Log into the Zoom iOS app with your UPenn Account

All School of Arts and Sciences staff and faculty are eligible for Zoom accounts. More information about Zoom in SAS is available here: If you haven’t already activated your account, be sure to visit this link:

Note that students DO NOT need a Zoom account nor to sign into the Zoom app to participate in a meeting — only the meeting host needs an account and to be signed in.

  1. Install the Zoom iOS app on your iPhone or iPad, from the App Store.
  2. Open the app and when signing in, select the SSO option:
  3. Enter “upenn” so the full company domain reads “”

4. You will then be guided to log in with your Pennkey, which will log you into Zoom.

How to SSH to the Writing Server on a Windows PC

  1. In order to connect to the Writing server via SSH on a Windows PC, use SecureCRT, which is available for free to University staff and faculty. If you don’t yet have it, click here for more information and to download the SecureCRT installer.
  2. Open SecureCRT. If the “Connect” box pops-up automatically, click the “Quick Connect” icon. Otherwise, click File->Quick Connect.
  3. In the Quick Connect pop-up box, enter the following information:
    1. Protocol: SSH2
    2. Hostname:
    3. Port: 22
    4. Firewall: none
    5. Username: your pennkey
    6. Authentication: check “Password” only
    7. Click “Connect”
  4. If you see a prompt for “New Host Key”, click “Accept and Save”
  5. You will then be prompted for your writing server password. Enter it here and click OK. It is NOT recommended to “Save password”.
  6. You will now be connected!
  7. Next time you open SecureCRT, the Writing Server connection settings should be saved in the “Connect” pop-up box. If it doesn’t pop-up automatically when you open SecureCRT, you can find it by going to File->Connect.