Zoom Webinar / Large Meeting options for SAS

Contact your LSP if you need Webinar or Large Meeting options (500/1000 participants) for your Penn Zoom account.

Note that the options available to individual users / the general public through the Zoom website cannot be applied to Penn-licensed Zoom accounts. That is, you cannot purchase a month / subscription for webinar or large meeting capacities on Zoom’s websites and apply it to a Penn Zoom account.

For department/users in the School of Arts and Sciences, 1-day and annual licenses are available at a charge.


Some more info is here: https://www.isc.upenn.edu/how-to/zoom-resources-it-staff#FAQ

Getting Started with Forticlient VPN in SAS

A Forticlient VPN connection is necessary to gain off-campus / wifi access to the Shared Drives, Filemaker Pro servers and some other services. Note that you do not need to use Forticlient VPN if you are using wired on-campus computers.



Request VPN access by filling out this form: https://upenn.co1.qualtrics.com/jfe/form/SV_d6lrw3Ta4gJ0Av3

  • If you’re in the Kelly Writers House or Creative / Critical Writing, use the following information when asked:
    • Local Support Provider (LSP) Name: Chris Martin
    • LSP Support Team: CPCW

You will hear back within a couple of days with instructions on how to install and configure Forticlient.

  • Note that PennKey Two-Step Verification using Duo Mobile push notifications (preferred) or Voice/Text notifications is required for FortiClient VPN access. To check on your Two-Step Verification setup please click here: https://twostep.apps.upenn.edu/
  • If you think you’ve forgotten your Forticlient password, make sure to try your Pennkey / O365 passwords — the passwords for these accounts match. If you still need to reset your password, resetting your Pennkey password will also reset your Forticlient VPN password (and your O365 password). Go here to do so: https://pennkeysupport.upenn.edu/help
  • If you haven’t yet installed or need to reinstall Forticlient, you can download the installer and instructions from here: https://upenn.box.com/v/FortiClient

Do you also need to get setup with a Shared Drive / FMP account? Click here for more information.

How to Log into the Zoom iOS app with your UPenn Account

All School of Arts and Sciences staff and faculty are eligible for Zoom accounts. More information about Zoom in SAS is available here: https://www.sas.upenn.edu/computing/remote-teaching/zoom. If you haven’t already activated your account, be sure to visit this link: http://zoom.sas.upenn.edu/

Note that students DO NOT need a Zoom account nor to sign into the Zoom app to participate in a meeting — only the meeting host needs an account and to be signed in.

  1. Install the Zoom iOS app on your iPhone or iPad, from the App Store.
  2. Open the app and when signing in, select the SSO option:
  3. Enter “upenn” so the full company domain reads “upenn.zoom.us”

4. You will then be guided to log in with your Pennkey, which will log you into Zoom.

Configure Pulse for VPN Access to SAS Resources

Pulse is no longer supported by SAS Computing. Click here for information about Forticlient.


The following services require a Pulse connection as a prerequisite for remote access (including off-campus and any laptop access):

  • Shared drives
  • Filemaker Pro
  • Drupal Test Servers

Steps to configure Pulse for Mac

1.) Download the Pulse installer from here: https://upenn.app.box.com/folder/41746179256

2.) Install Pulse.

3.) If you do not see Pulse on your screen, go to your Applications folder and open “Pulse Secure”. Otherwise, skip to Step 4.

4.)  Click the + sign in the bottom left corner.


5.) Enter the following into the fields and click “Add”:


6.) Click “Connect”


7.) You will be prompted for your Windows AD user name and password (this is the same account used to access the shared drive and Filemaker Pro). Enter them here and click “Connect”.


8.) You will see a green check mark once connected.


9.) Your connection will disconnect each night. In the future, you will be able to “Connect” by clicking the Pulse Secure logo in the top menu bar:


10.) You will now be able to access shared drives, Filemaker Pro and Drupal test servers.

How To Change Writing Server Password

Note: If you are setting up a new account, I will send you a temporary password separately via Penn’s Secure Share service.

To change your password:

On a Mac computer, open “Terminal” (in Applications->Utilities) and connect to the writing server by entering the following command:
ssh yourpennkeyhere@writing.upenn.edu

It will ask for your password. Enter your current password, if you know it — or — the temporary password I sent you.

Now that you are connected to the Writing server, enter the following command:

This will prompt you for your current password followed by a request for the new password you would like to use followed by the enter key. Note that your password cannot be based on a dictionary word, so you might have to be a bit creative. You will have to confirm your new password by entering it a second time.

Send from Penn Email Address in Gmail / Google@SAS

Step 1: Add Your Penn Email Address to Gmail

Important Note: If using 2-factor authentication (as required by all SAS Google accounts), you will need to generate an “app password” to use for #7 below. Click here to generate one.

  1. On your computer, open Gmail.com and log in (if you aren’t already).
  2. In the top right, click the Gear icon and then “Settings.”
  3. Click the “Accounts and Import” tab.
  4. In the “Send mail as” section, click “Add another email address”.
  5. Enter your name and the Penn e-mail address (e.g. yourpennkey@sas.upenn.edu -or- yourpennkey@writing.upenn.edu) that you use.
  6. Click “Next Step”.
  7. For SMTP server, enter: smtp.gmail.com

    For username, enter the username you used to log in to Gmail e,g.: yourpennkey@sas.upenn.edu –or- yourusername@gmail.com

    For password, enter the password associated with the gmail account entered above –or– the “app password” mentioned at the start of this post.

    The connection should use TLS and the port should be 587.

  8. Click Add Account.

Step 2: Confirm the address

  1. In a few minutes, you’ll receive an email in your Gmail inbox.
  2. Open the confirmation message you received from Gmail.
  3. Click the link in the email that confirms the email address.

Step 3: Change the “From” address

  1. In the message, click the “From” line. (If you don’t see this, click the space next to the recipient’s email.)
  2. Select the address to send from.
  3. You can also set the default address you would prefer in the Accounts and Import settings area (In the top right, click Settings (the gear icon). Click the Accounts and Import or Accounts tab.)